Creative Resource Provider

SoftwareDesktop as a Service

A comprehensive outsourcing solution, providing top-quality desktop management and fast responsive desktop support.

CRP Managed Desktop as a Service is a comprehensive outsourcing solution

We offer the whole package when it comes to desktop management and desktop support. Providing detailed hardware and software asset management, mature software deployment facilities, as well as leading-edge policy-based security detection and remediation.

Additionally, CRP’ has a depth of experience in Desktop services, transition and transformation knowledge. Our team has the ability to supply both hardware along with software. Delivering your business (whatever the size) a full range of services that are designed, implemented, and supports your Desktop / Laptop End User Support requirements.

Our approach to Desktop Management

Our approach to Desktop Management provides an end-to-end support solutions for our clients. Purposely designed as a complete lifecycle management package that delivers an innovative approach to the workplace environment. Furthermore, we use ITIL release management practices, providing a complete configuration management data product, as stated above. (Asset tracking and lifecycle management, Real-time management reporting, Licence management and Inventory management).

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Superior Desktop Management with a wide range of services

Implementing and supporting locked-down environments. Enables a balance that prevents too much customisation as well as rogue software installation by users, while still deploying features quickly required by the business. Our team delivers integrated reliable messaging with collaboration options. Managing hardware warranty along with service calls end-to-end across all suppliers through the Service Desk. Our Service Desk is backed by an experienced Australian based team, giving your business peace of mind with local IT support.

We maintain anti-malware protection across the desktop environment, with automated security patch and policy management. Genisys manages anti-virus services for customers desktop and laptop fleet as well as distribute anti-virus signature files when made available from the vendor
Actively maintain the standard desktop base image with a predictable release cycle. Real-time analysis and reporting, as we actively maintain the desktop asset inventory (e.g. In-Tune, SCCM) to provide a reportable, known state of the desktop environment and hardware/spare. Furthermore, your business can rest easy with automated software deployment, updates, and repairs.
Our expert team monitor desktop application licenses and usage to optimise purchased products. The team will predict future usage requirements along with maintain license compliance. This information allows us to seamlessly integrate with existing software management systems to reduce business disruption.
Maintain close relationships with vendors and manufacturers for ongoing support. Proactively evaluate and update Operating Systems as well as desktop application patches in line with vendor release cycles.